Terms & conditions

1. Scope

These terms and conditions apply to all contracts between Lumynery (the Provider) and its customers for design, web design, branding, printing and creative services, as well as the sale of custom-made products.

By placing an order, the customer accepts these terms and conditions.

2. Services

Lumynery offers the following services in particular:

• Web design
• Logo design
• Corporate design
• Business cards
• Flyers
• Menus
• Social media design
• Advertising graphics
• Wedding and event stationery
• Gift sets
• Custom design solutions

The exact scope of services is set out in the relevant quotation.

3. Formation of contract

A contract is formed when a quotation is accepted in writing or electronically, the order is confirmed in writing, or Lumynery begins working on it.

4. Project commencement, cancellation and compensation

Lumynery begins work on custom-made products or services after the order has been placed.

If the customer cancels or discontinues a project already started and does not pay for the work performed, Lumynery reserves the right to charge €30.00 in compensation, provided cancellation occurs more than 72 hours after work began.

This provision applies only to custom services involving substantial work, particularly web design, flyers, social media advertisements, branding projects, gift sets or personalised products worth €30 or more, and other bespoke design services.

If Lumynery has already performed work of greater value by the time of cancellation, payment for the actual work may be requested instead of the flat-rate compensation, to the extent permitted by law.

5. Prices

The prices agreed in the relevant quotation apply.

Additional services or later changes not included in the original quotation are charged separately.

6. Payment terms

Invoices totalling up to €150.00 must be paid within 48 hours of issue, unless agreed otherwise.

For invoices over €150.00, the payment terms in the relevant quotation apply.

If payment is not received on time, Lumynery may suspend work or production until full payment is received. Lumynery is not responsible for any resulting delays.

7. Revisions

Revisions are generally included in the agreed price.

This excludes extensive changes requiring more than two additional hours of work. In such cases, Lumynery may charge separately for the additional work after informing the customer in advance.

8. Delivery times

Stated delivery dates are indicative and non-binding unless explicitly agreed otherwise in writing.

Delays caused by force majeure or lack of customer cooperation extend the delivery time accordingly.

9. Copyright and usage rights

All drafts, designs and concepts remain the property of Lumynery until payment is made in full.

After full payment, the customer receives the agreed usage rights to the agreed extent.

Sharing, modifying or reproducing the designs without Lumynery's express consent is not permitted.

10. Portfolio use

Lumynery may present completed projects for promotional purposes on its website and social media unless the customer explicitly objects before the project starts.

11. Liability

Lumynery is liable only for damage caused intentionally or through gross negligence.

Lumynery accepts no liability for content, images, logos or text supplied by the customer. The customer confirms they hold the necessary usage rights.

12. Data protection

Personal data is processed only in accordance with applicable data protection laws.

Further information is available in the privacy policy.

13. Final provisions

The law of the Federal Republic of Germany applies.

If any provision of these terms is or becomes wholly or partly invalid, the remaining provisions remain unaffected.